Voicemail

With remote message notification, forwarding capabilities, voicemail-to-e-mail options and additional general-use mailboxes, TalkSwitch voicemail puts you in control. And because it's built in, you don't have to pay every month for voicemail services.

Each TalkSwitch unit has one voice mailbox per local extension, one for each remote extension and 10 general-use mailboxes. Units come with 2 hours of voice memory that gets shared between mailboxes and auto attendants.

Remote notification and voicemail to e-mail

You can receive automatic notification at your cell phone, pager or any other external phone when new voicemail arrives, in addition to the message waiting indicator on your desk telephone. You can also have your TalkSwitch notify you by e-mail * and include the voicemail in an audio file.

Upgradeable voicemail memory

Voicemail message time can be increased by 1, 2, 4½ or 9 hours by adding voicemail memory cards.

Additional voicemail features

 

 

 

 

Voicemail to E-mail

Still picking your voicemail up at your telephone? TalkSwitch delivers your messages to your e-mail inbox.

Clickable convenience

How many times a day do you pick up the phone, dial your mailbox and punch your way through the messages? Too many. TalkSwitch voicemail to e-mail gives you one-click access to your messages, and makes it easier to store and sort them the way you want to. And after you pick up your first voicemail from your e-mail inbox, you'll never want to go back to the old way.

Fast, informative notification

Even if you don't want to receive the audio files in your e-mail, you can set TalkSwitch to send you an e-mail to let you know who left a message, when and how long it is.

Not available on TalkSwitch 24-CA.

 

 

 

 

 

 

 

 

 

Auto Attendants

The TalkSwitch auto attendant answers your phone and offers callers a range of interactive touch-tone choices that you configure any way you want. Your callers receive consistent, professional treatment even when you're out or busy, and you save the time, money and frustration of answering and directing calls.

There are 9 levels of auto attendants, and you can use different greetings on each of your incoming lines, allowing sophisticated multi-tenant set-ups, different departments to have their own auto attendants, and automated distribution of frequently requested information such as your hours or location.

Record it yourself or get the professionals

You can record your auto attendant greetings yourself and change them any time, or you can upload professionally recorded files. TalkSwitch recommends the On Hold Network for highly professional recorded greetings.

Powerful, flexible control

You can configure your auto attendant to answer immediately or after as many as 9 rings, if you want a chance for your staff to answer first. You can have different lines answered after different numbers of rings, or with different auto attendants. And you have options for callers who don't have a touch-tone phone or who don't select any options at all.


Caller options at the auto attendant

When the auto attendant answers calls, callers can perform several options.


 

 

 

 

 

Music On Hold

While your callers are being transferred or while they're waiting on hold, TalkSwitch plays the music you choose or recorded messages that can advertise your company.

Music is better

Most callers will hang up within a minute if there's only silence on the line. TalkSwitch indicates that the line hasn't died with a default on hold beeping tone. Better yet, you can upload an audio file or attach any standard audio device to play music — a radio, CD player or MP3 player.

Advertise yourself

You're not limited to music, either. You can use any sound recording you want, including advertisements or information about your company or products. You've got a captive audience; sell yourself!

Download groovy hold tunes. Free!

We've got a hot crop of hold tunes that you can use on your TalkSwitch, free. Help yourself to songs to help make your business sound hip and professional. Download one, two, or as many as you want.




 

 

 

 

 

 

 

 

 

 

Ring Groups

Configure any group of Local Extensions to ring in unison. Forward and transfer calls to up to 10 Ring Groups either manually or through an auto attendant or call cascade sequence.

Introduction

TalkSwitch supports 10 ring group assignments (with three-digit identifiers from 300 to 309) that are selectable from any Local Extension or the Auto Attendant greeting.

Each Ring Group has:

Details


Alternate Configurations:

Example: You could be busy at work and not want to handle calls from the general public, yet you want to be alerted when your colleagues try to contact you.

Set up two methods of transferring calls to your phone.
  1. Extension 111 is your extension with a regular ring.
  2. Ring Group 300 has been configured to ring your extension only, but with a short-short ring pattern.
Now you have general public calls routed to extension 111 & have colleagues route to Ring Group 300. Both ring your extension but with a different ring pattern.